{"product_id":"magstor-nbd-9x5-on-site-service-m-series-library-drive-add-on-3-years-usa-only","title":"MagStor NBD 9x5 On-Site Service, M-Series Library Drive Add-On, 3 Years, USA Only","description":"\u003cp\u003e\u003cstrong\u003eNBD 9x5 support for one tape drive installed in a MagStor tape library, for 3 years.\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch3\u003eCovered libraries\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eOne tape drive installed in a MagStor \u003cstrong\u003eM1000\u003c\/strong\u003e, \u003cstrong\u003eM2000\u003c\/strong\u003e, \u003cstrong\u003eM3000E\u003c\/strong\u003e or \u003cstrong\u003eM6000E\u003c\/strong\u003e tape library\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eHow service works\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eMagStor support responds by the next business day, during 9x5 coverage hours (9 hours a day, Monday through Friday, Eastern Time), to begin troubleshooting with the customer.\u003c\/li\u003e\n\u003cli\u003eOnce the fault is identified, MagStor either sends a technician on site or ships a customer-replaceable unit (CRU) part.\u003c\/li\u003e\n\u003cli\u003eService is available in the United States only.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eGood to know\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eThis is an add-on: the library must also have a 3-year NBD 9x5 chassis plan (\u003cstrong\u003eNBD-3YR-M1000-M2000\u003c\/strong\u003e or \u003cstrong\u003eNBD-3YR-M3000E-M6000E\u003c\/strong\u003e).\u003c\/li\u003e\n\u003cli\u003ePriced per drive, so order one for each drive in the library.\u003c\/li\u003e\n\u003cli\u003eHardware warranty coverage is separate.\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"MagStor","offers":[{"title":"Default Title","offer_id":51146704748709,"sku":"NBD-3YR-1DRV","price":799.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1134\/9590\/files\/NBD-3YR-1DRV.png?v=1794345910","url":"https:\/\/magstor.com\/products\/magstor-nbd-9x5-on-site-service-m-series-library-drive-add-on-3-years-usa-only","provider":"MagStor","version":"1.0","type":"link"}