Refund policy

Return Goods Authorization (RMA)

Requesting an RMA: Customers requesting a return are to contact their original sales representative. Website customers will be directed to our web order representative.

Customers may then be asked to troubleshoot the problem with one of our technicians.

MagStor shall determine if defective equipment is to be repaired, replaced or refunded.

Customers will then be required to complete our RMA Request Form or provide the following information: Toll Free: 1-844-MAGSTOR (624-7867) info@magstor.com

  • Company Name
  • Contact Name
  • Contact Phone
  • Contact Email (if available)
  • Contact Fax
  • Billing Address
  • Original Ship To Address
  • Date of Purchase
  • Original PO Number
  • Model Number of equipment to be returned
  • Serial number of equipment to be returned
  • Short description of problem for each item

 Failure to provide any of the above information will delay or void the issuance of the requested RMA.

MagStor will not be responsible for delivery delays and late delivery is not a valid reason for RMA request.

Upon receipt of the RMA Request Form, MagStor will authorize or reject the RMA request within (24) hours of receipt. Once a valid RMA number has been issued, the customer is to pack defective items carefully for return. Damage or loss as a result of improper packaging will invalidate both the RMA and the warranty. MagStor is not responsible for goods that are damaged during return shipments or misused/abused by the customer or their designated carrier. We recommend you insure the return shipment. Damages incurred in the transportation of uninsured shipments are the customer’s responsibility and will void all warranties.

RMA numbers must be clearly marked on the outside of each box being returned. Please include a copy of the original packing slip or invoice inside the box. Customer is responsible for all shipping costs incurred in the return of equipment to MagStor. Any unauthorized shipping charges billed to MagStor will be reversed through the carrier or billed back to the customer with an additional 10% processing fee.

RMA’s are to be returned to our Columbus, OH facility below within (15) days of the RMA issue date.

MagStor
7100 Huntley Rd
Columbus, OH 43229
Attn: RMA# ___________________

RMA Expirations: RMA numbers are valid for (15) days from issue date. Items must be received at our Columbus, OH location within (15) days of the RMA issue date, or the RMA is expired and the authorization to return is void. Items received after the RMA has expired are considered “unauthorized returns” and will be returned to the customer at their expense. No refunds or exchanges will be offered and the original invoice will be due in full. Toll Free: 1-844-MAGSTOR (624-7867) info@magstor.com

 Good Part Returns: Customers requesting an RMA for a “good part return”, must contact their original salesperson within (15) days of the receipt of equipment. Website customers will be forwarded to our web order representative. (See “Requesting an RMA) If a return is authorized, items must be received at our Columbus, OH location within (15) days of the RMA issue date, or the RMA is expired and the authorization to return is void. Items received after the RMA has expired will be rejected and returned to the customer at their expense. No refunds or exchanges will be offered and the original invoice will be due in full. Good part returns are subject to up to a 25% restocking fee for NEW items and up to a 15% restocking fee for refurbished items. The customer is responsible for both the outbound and return shipping charges.

Missing RMA Numbers: No returns will be accepted without a valid RMA number marked clearly on the exterior of each box. Items received without a valid RMA number are considered “unauthorized returns” and will be returned to the customer at their expense. No refunds or exchanges will be offered and the original invoice will be due in full.

Out of Warranty Items: All returns will be verified upon receipt against original date of purchase and warranty coverage. Items returned to MagStor after their warranty has expired are considered “unauthorized returns” and will be returned to the customer at their expense. No refunds or exchanges will be offered and the original invoice will be due in full.

Working “Defective” Returns: All returns will be tested upon receipt. RMA’s issued for defective items that are found to be non-defective upon return are considered “good part returns” and will result with up to a 25% restocking fee for NEW items and up to a 15% restocking fee for refurbished items. Shipping charges on good part returns are non-refundable. Custom configuration and/or special orders are not eligible for return. If these are found to be non-defective upon receipt, they are considered “unauthorized returns” and will be returned to the customer at their expense. No refunds or exchanges will be offered and the original invoice will be due in full. Shipping charges on good part returns are non-refundable.

Returns Containing Non-MagStor Equipment: All returns will be verified upon receipt against our internal tracking system. Items found to have been purchased elsewhere and returned to MagStor will be considered an “unauthorized return” and will result in a void of warranty on the actual purchased product. No refunds or exchanges will be offered and the original invoice will be due in full. MagStor will not be responsible for items returned that were purchased elsewhere. 

 Unauthorized Returns: Unauthorized returns are defined as any of the following:

  • Returns missing a valid RMA number
  • Returns received after the (15) day RMA expiration date
  • Returns for equipment with expired warranties
  • Defective returns found to be working upon receipt
  • Returns of equipment not purchased from MagStor
  • Returns of custom-configuration or special order items
  • Returns of equipment damaged in transit due to improper packaging

 Unauthorized returns are subject to a void of warranty and will be returned to the customer at their expense. No refunds or exchanges will be offered and the original invoice will be due in full.