Terms and Conditions
MagStor Ltd. Terms and Conditions Policies
All products and services, purchased, rented or repaired from MagStor via website, phone order, fax, email or other method of communication are subject to the following terms and conditions.
Ownership: Products to remain the property of MagStor until the invoice is paid in full.
Purchases/Payment by Company Check: Check payments made to MagStor that are not honored by the bank because of insufficient funds will incur a returned check fee of $40 or 3% of the check amount, whichever is greater.
Credit Card Purchases: Customers placing credit card orders via the website are required to accept our full Terms and Condition Policy including the credit card authorization outlined below prior to acceptance, processing and release of their order:
Cardholder Authorization: “I hereby authorize MagStor Ltd. to charge my credit card for all items reflected in my shopping cart plus shipping charges and taxes if applicable.”
Customers placing credit card orders via phone/fax/email may be required to sign and return a credit card authorization form prior to release of equipment.
All credit card orders will require credit card number, expiration date, security code and address to which your credit card statements are billed. This information will be verified prior to shipment. Failure to provide accurate credit card billing information or security code will result in an additional 3% non-refundable transaction processing fee.
Customers with credit card terms requesting an advance replacement (replacement prior to the return of defective equipment) will be invoiced in full against their original credit card prior to the release of second shipment. A credit will be issued upon receipt of a valid RMA less any applicable fees.
CIA or COD Purchases: Orders shipping via Collect On Delivery (COD) are required to ship via 3 day service or faster. COD orders are not eligible for shipment via ground service. Customers with COD or Cash In Advance (CIA) terms are not eligible for advance returns. They will be required to return defective equipment prior to the release of replacement shipments. If an advance exchange is required, the customer must provide a second payment in advance, prior to shipment of replacement. Phone: 614-433-0011 Fax: 614-431-8171 Toll Free: 888-NOW-TAPE info@MagStor.com
Terms of Credit: Terms of credit (up to N30) are issued and revoked at our discretion. Customers requesting terms of credit can find the credit application form by clicking on the link on our home page or may contact a salesperson to apply. The credit application process generally requires 2-3 days to complete and any orders shipped prior to approval will require payment in advance via CIA or credit card.
Once terms are approved, payment is required within (30) days of the invoice date or it will be considered past due. Past due invoices will accrue interest at a rate of 1.5% per month. Accounts with invoices more than (60) days old will be placed on credit hold and may be turned over for collections. Customer is responsible for any reasonable collection charges incurred in the collection of MagStor’s invoice. Customers on credit hold will be required to bring their account current prior to the release of equipment.
International Customers / International Shipments: All invoices are in US dollars, and are to be paid in US dollars. MagStor will ship “blind” orders outside the US given the customer has sole responsibility to provide all shipping documents, including commercial invoices.
All international shipments must include a contact name/phone number for the ship to location. Any stated delivery times are provided as an estimate and are without guarantee. MagStor will not be responsible for delivery delays and late delivery is not a valid reason for RMA request. Phone: 614-433-0011 Fax: 614-431-8171 Toll Free: 888-NOW-TAPE info@MagStor.com
Duties and taxes for any international shipment are the sole responsibility of the customer and/or their designated agent and will not be paid by MagStor. This includes replacements sent on previously shipped orders.
Invoicing Problems or Discrepancies: Invoice inquiries or disputes must be reported to MagStor Accounts Receivable department in writing within (30) days of the original invoice date. Invoices over (30) days are considered due in full and are not open for dispute or adjustment.
Sales Tax: All orders shipped within Ohio, or picked up by the customer at our Columbus location, are subject to Ohio State Sales tax, including equipment rentals and shipping charges. Taxes are due in full until such time as the customer has provided us with a valid Ohio Resale Certificate or Certificate of Exemption acceptable to the Ohio State Comptroller’s Office. Contact your salesperson for certificate details. Customers requesting a sales tax credit must provide proper certificate and request credit in writing within (30) days of original invoice date or invoice will remain due in full. NO EXCEPTIONS.
Shipping Requirements: Some products, due to their size are required to be shipped on pallet(s) via heavy-weight common carrier. Customers requesting an RMA on items originally shipped with special packaging requirements are responsible to ensure that items are in the same condition in which they originally received. These must be returned to MagStor in the original packaging, with use of pallet(s) if original shipment utilized such. Failure to ensure that all items are properly packaged and transported will void all warranties.
Special Delivery Requirements: While MagStor can quote some shipping charges in advance, these are only estimated charges, and may be revised following shipment. Customers are required to notify MagStor in advance, prior to shipment, if the delivery address requires any of the following:
- Liftgate Service (No receiving dock available)
- Residential Delivery (Non-Commercial location)
- Inside Delivery (Inside delivery to any location other than receiving area)
- Limited Access (Delivery to some Schools, Churches and Military Bases)
These are all special services available at an additional fee through our freight carriers. Any additional charges billed to MagStor for the special services listed above, or address corrections, multiple attempted deliveries, rejected shipments...etc. will be billed back to the customer at their expense.
Cancellations: A “cancelled order” is defined as an order that has not yet been shipped in our accounting system or physically left our shipping dock. Cancelled orders for “in-stock” items are subject to a 15% cancellation fee. No cancellations allowed on custom configuration or special order items. Once a hard copy Purchase Order or written purchase agreement has been received for a custom configuration or special order, that order is final and non-cancelable.
Shipping Damage / Shipping Shortages / Freight Claims: Please examine equipment IMMEDIATELY upon receipt. It is the customer’s responsibility to properly inspect and count all shipments for damage or shortages prior to signing the airbill or bill of lading from the delivery carrier. If damage or shortage is present, the customer MUST notify the driver and clearly note the damage or shortage on the airbill or bill of lading prior to signing for the shipment. Failure to properly note damage or shortage at the time Phone: 614-433-0011 Fax: 614-431-8171 Toll Free: 888-NOW-TAPE info@MagStor.com
of delivery will result in a void of warranty, inability to file a freight claim, and no RMA will be issued. Once damage or shortage is noted the customer must contact their salesperson for instructions within (24) hours of equipment receipt. In the event of shipping damage, it is recommended that digital photos be taken if possible for use in the claims process. It is the responsibility of the customer to file a freight claim with the carrier. Do not repackage or return damaged equipment until instructed by your sales representative, as an inspection by the carrier may be required. If the customer requires a replacement shipment, they will be invoiced in full for the second shipment. When MagStor receives the freight claim payment from the carrier, we will apply that payment to the original invoice for the amount received less any applicable fees. In the event of a shortage please retain all packaging and contact your sales representative immediately.
Product Warranty: MagStor warrants products to be free from defects in material and workmanship under normal use and service. MagStor does not cover damage, deterioration or malfunction resulting from accident, misuse, neglect, fire, water, lightning, other acts of nature, unauthorized product modifications, failure to follow instructions supplied with product, or any other cause which does not relate to a product defect. Warranty may be voided if warranty label seals are broken or reflect signs of tampering. MagStor documents all product component serial numbers prior to shipment. MagStor shall determine if defective equipment is to be repaired, replaced or refunded.
Warranty Period: MagStor supplied products by are covered for a prescribed warranty period, such as 90-days (Refurbished Products), 6-months, or 12-months (New Products). Invoices are clearly marked stating the warranty period per product item. MagStor will accept return of products for warranty claim processing only during the warranty period of your product.
Return Shipping: (from customer site to MagStor) Return shipping expenses from the customer’s location to MagStor are the responsibility of customer; freight pre-paid, FOB MagStor. The customer is expected to fully insure all items being returned to MagStor. MagStor follows a Return Goods Authorization RMA process. All items returned to MagStor must have an RMA number issued. See section: Return Goods Authorization (RMA).
Return Goods Authorization (RMA)
Requesting an RMA: Customers requesting a return are to contact their original sales representative. Website customers will be directed to our web order representative.
Customers may then be asked to troubleshoot the problem with one of our technicians.
MagStor shall determine if defective equipment is to be repaired, replaced or refunded.
Customers will then be required to complete our RMA Request Form or provide the following information: Phone: 614-433-0011 Fax: 614-431-8171 Toll Free: 888-NOW-TAPE info@MagStor.com
- Company Name
- Contact Name
- Contact Phone
- Contact Email (if available)
- Contact Fax
- Billing Address
- Original Ship To Address
- Date of Purchase
- Original PO Number
- Model Number of equipment to be returned
- Serial number of equipment to be returned
- Short description of problem for each item
Failure to provide any of the above information will delay or void the issuance of the requested RMA.
MagStor will not be responsible for delivery delays and late delivery is not a valid reason for RMA request.
Upon receipt of the RMA Request Form, MagStor will authorize or reject the RMA request within (24) hours of receipt. Once a valid RMA number has been issued, the customer is to pack defective items carefully for return. Damage or loss as a result of improper packaging will invalidate both the RMA and the warranty. MagStor is not responsible for goods that are damaged during return shipments or misused/abused by the customer or their designated carrier. We recommend you insure the return shipment. Damages incurred in the transportation of uninsured shipments are the customer’s responsibility and will void all warranties.
RMA numbers must be clearly marked on the outside of each box being returned. Please include a copy of the original packing slip or invoice inside the box. Customer is responsible for all shipping costs incurred in the return of equipment to MagStor. Any unauthorized shipping charges billed to MagStor will be reversed through the carrier or billed back to the customer with an additional 10% processing fee.
RMA’s are to be returned to our Columbus, OH facility below within (15) days of the RMA issue date.
7100 Huntley Rd
Columbus, OH 43229
Attn: RMA# ___________________
RMA Expirations: RMA numbers are valid for (15) days from issue date. Items must be received at our Columbus, OH location within (15) days of the RMA issue date, or the RMA is expired and the authorization to return is void. Items received after the RMA has expired are considered “unauthorized returns” and will be returned to the customer at their expense. No refunds or exchanges will be offered and the original invoice will be due in full. Phone: 614-433-0011 Fax: 614-431-8171 Toll Free: 888-NOW-TAPE info@MagStor.com
Good Part Returns: Customers requesting an RMA for a “good part return”, must contact their original
salesperson within (15) days of the receipt of equipment. Website customers will be forwarded to our web order representative. (See “Requesting an RMA) If a return is authorized, items must be received at our Columbus, OH location within (15) days of the RMA issue date, or the RMA is expired and the authorization to return is void. Items received after the RMA has expired will be rejected and returned to the customer at their expense. No refunds or exchanges will be offered and the original invoice will be due in full. Good part returns are subject up to a 25% restock fee for NEW items and up to a 15% restock fee for refurbished items. The customer is responsible for both the outbound and return shipping charges.
Missing RMA Numbers: No returns will be accepted without a valid RMA number marked clearly on the exterior of each box. Items received without a valid RMA number are considered “unauthorized returns” and will be returned to the customer at their expense. No refunds or exchanges will be offered and the original invoice will be due in full.
Out of Warranty Items: All returns will be verified upon receipt against original date of purchase and warranty coverage. Items returned to MagStor after their warranty has expired are considered “unauthorized returns” and will be returned to the customer at their expense. No refunds or exchanges will be offered and the original invoice will be due in full.
Working “Defective” Returns: All returns will be tested upon receipt. RMA’s issued for defective items that are found to be non-defective upon return are considered “good part returns” and will result with up to a 25% restock fee for NEW items and up to a 15% restock fee for refurbished items. Shipping charges on good part returns are non-refundable. Custom configuration and/or special orders are not eligible for return. If these are found to be non-defective upon receipt, they are considered “unauthorized returns” and will be returned to the customer at their expense. No refunds or exchanges will be offered and the original invoice will be due in full. Shipping charges on good part returns are non-refundable.
Returns Containing Non-MagStor Equipment: All returns will be verified upon receipt against our internal tracking system. Items found to have been purchased elsewhere and returned to MagStor will be considered an “unauthorized return” and will result in a void of warranty on the actual purchased product. No refunds or exchanges will be offered and the original invoice will be due in full. MagStor will not be responsible for items returned that were purchased elsewhere. Phone: 614-433-0011 Fax: 614-431-8171 Toll Free: 888-NOW-TAPE info@MagStor.com
Unauthorized Returns: Unauthorized returns are defined as any of the following:
- Returns missing a valid RMA number
- Returns received after the (15) day RMA expiration date
- Returns for equipment with expired warranties
- Defective returns found to be working upon receipt
- Returns of equipment not purchased from MagStor
- Returns of custom-configuration or special order items
- Returns of equipment damaged in transit due to improper packaging
Unauthorized returns are subject to a void of warranty and will be returned to the customer at their expense. No refunds or exchanges will be offered and the original invoice will be due in full.
Replacement Shipments: Replacement items will be shipped to the customer via the same service level as the original shipment. (Original shipment FedEx P1, replacement will be shipped via FedEx P1.
Original shipment via UPS ground, replacement will be shipped via UPS ground.) Customers requesting faster service will be responsible for additional shipping charges.
Customers with credit card terms requesting advance replacements (replacements prior to return of defective equipment) will be invoiced in full against their original credit card for the replacement. A credit will be issued upon receipt of the RMA less any applicable fees.
Customers with COD or CIA terms are not eligible for advance returns. They will be required to return defective equipment prior to the release of replacement shipments. If an advance exchange is required, the customer must provide a second payment in advance prior to shipment of replacement.