MagStor NBD 9x5 On-Site Service, M-Series Library Drive Add-On, 3 Years, USA Only

NBD 9x5 support for one tape drive installed in a MagStor tape library, for 3 years.

Covered libraries

• One tape drive installed in a MagStor M1000, M2000, M3000E or M6000E tape library

How service works

• MagStor support responds by the next business day, during 9x5 coverage hours (9 hours a day, Monday through Friday, Eastern Time), to begin troubleshooting with the customer.
• Once the fault is identified, MagStor either sends a technician on site or ships a customer-replaceable unit (CRU) part.
• Service is available in the United States only.

Good to know

• This is an add-on: the library must also have a 3-year NBD 9x5 chassis plan (NBD-3YR-M1000-M2000 or NBD-3YR-M3000E-M6000E).
• Priced per drive, so order one for each drive in the library.
• Hardware warranty coverage is separate.