MagStor NBD 9x5 On-Site Service, M1000 / M2000 Library Chassis, 3 Years, USA Only

NBD 9x5 support for one MagStor M1000 or M2000 tape library chassis, for 3 years.

Covered models

• M1000-G2-LIB-0DRV: M1000 G2 library chassis
• M2000-G2-LIB-0DRV: M2000 G2 library chassis

How service works

• MagStor support responds by the next business day, during 9x5 coverage hours (9 hours a day, Monday through Friday, Eastern Time), to begin troubleshooting with the customer.
• Once the fault is identified, MagStor either sends a technician on site or ships a customer-replaceable unit (CRU) part.
• Service is available in the United States only.

Good to know

• Covers the base chassis only.
• To include the drives, add NBD-3YR-1DRV for each installed drive.
• Hardware warranty coverage is separate.