MagStor NBD 9x5 On-Site Service, M3000E / M6000E Library Chassis, 5 Years, USA Only

NBD 9x5 support for one MagStor M3000E or M6000E tape library chassis, for 5 years.

Covered models

• M3000E-LIB-0DRV: M3000E library chassis
• M6000E-LIB-0DRV: M6000E library chassis

How service works

• MagStor support responds by the next business day, during 9x5 coverage hours (9 hours a day, Monday through Friday, Eastern Time), to begin troubleshooting with the customer.
• Once the fault is identified, MagStor either sends a technician on site or ships a customer-replaceable unit (CRU) part.
• Service is available in the United States only.

Good to know

• Covers the base chassis only; expansion modules are not included.
• 5-year NBD 9x5 support is sold only together with 5-year warranty coverage: add NBD-5YR-1DRV and the matching 5-year warranty uplift for each installed drive.