Advanced Exchange Warranty Upgrade

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MagStor Advanced Exchange Program

MagStor offers our upgraded service for those who require expedited hardware replacement under warranty in the continental USA. This upgraded service plan includes advanced replacement for any failed parts in order to minimize down-time in the event of a hardware issue. MagStor will ship an advance replacement part the same (or next) day so you can get your MagStor equipment up and running without waiting for a replacement part via our standard return to depot warranty.

Definition of Options

1x LTO Drive = Any standalone internal, desktop, rack mounted, or M-Series tape library (not chassis) LTO drive.

2x LTO Drives = Any DUAL desktop, rack mounted or M-Series tape library (not chassis) containing 2x LTO drives.  

Tape Library = Any M1000, M2000, M4000, or M3000E (per 3U Module) Tape Library.  LTO drives are covered separately by the other two options.

Advanced Exchange Program Overview

• Advanced replacement of failed parts via Overnight shipping
• Same day or next business day shipping of the replacement
• Prepaid label included to return a failed part.
• Purchase anytime within 30 days of your unit purchase.
• Available to all customers within the 48 contiguous United States

Purchase of the MagStor Advance Exchange Service is subject to the following terms and conditions:

Advance Exchange Service Coverage Policy:

• If your MagStor product has a hardware failure confirmed by our technical support department, a certified replacement part will be shipped to you via Overnight shipping.
• Your shipping address has been confirmed. 
• MagStor will pay shipping charges both ways.
• The Advance Exchange Service is available for service addresses in the contiguous 48 US states.
• The shipped replacement unit will then be registered in the Advance Exchange program as the original until the coverage period expires.
• MagStor’s sole liability, and the exclusive remedy, for any acknowledged defect(s) is the repair or replacement of the covered product.
• MagStor is not liable under ANY circumstances for any indirect or incidental or consequential damages or lost data.
• Advanced Replacement is available to the original purchaser only.

Customer Responsibilities:

• The customer agrees to cooperate with MagStor technical support to confirm the hardware failure via phone, chat, and/or email support.
• The customer agrees to furnish MagStor with all requested information including but not limited to the unit serial number, shipping address, contact name/email/phone, problem description, and related software and hardware environment details.
• The customer agrees to complete a MagStor Credit Card Authorization form in order for the replacement unit to ship. At the time of shipment, MagStor will authorize the card for the MSRP value of the part. The card will not be charged unless the return is not received within 10 business days from the shipment date.
• The customer agrees to promptly return the defective unit, removing any previous labels from the packaging before returning it. Units not received at MagStor within 10 business days of the replacement shipment are subject to non-returned product charges.
• The customer agrees to be liable for any items received by MagStor as Damaged or Missing parts. If MagStor determines that returned faulty items have failed due to neglect, accident, damage, improper repair, alteration or modification, or any alteration of the original sales condition of the product by the manufacturer, then the product is considered as “CID” (Customer Induced Damage), and the customer agrees to be charged for the original MSRP value of the part, as the warranty has been voided by these actions.
• If a unit is not returned within the 10 days, the customer’s credit card will be charged. If the unit is received later and is not subject to additional charges for CID, then the customer’s credit card will be refunded minus the Credit Card fee (3%).
• The customer agrees to return the exact same materials as sent by MagStor as a replacement. The customer must return the equivalent items. If the returned material is missing any parts, MagStor will be authorized to charge the value of the missing parts to the customer’s credit card.